CONSULTING

We provide consulting services to assist the pest management industry and other associated industries.

Some of the services offered include:
Assistance in responding to Tenders & major account marketing support
Client program design and work procedures
Product information and advice on Australian Standards, Health (Pesticide) Regulations 1956, chemicals, product labels and chemical storage
Risk management
Pest management advice and professional opinions
Mediation to assist dispute resolution

We also assist the general public understand the pest management process

 

GUIDE TO SELECTING A PEST MANAGER

We have created a checklist to assist making an informed decision when appointing a pest manager to undertake work in your home or businessFollowing is a checklist of points that you may wish to consider using when selecting a Pest Manager:

How long has the business been operating?

References from past or existing clients.

Obtain testimonials of clients of a similar occupation to yours.

Request details of experience and qualifications of the Salesperson, and especially the Technician who will undertake the work.

Are sub-contractors used? If so, who is responsible if something goes wrong?  Are they insured?

In Western Australia, ask to see all relevant Department of Health licences for their:
* Business
* Sales person
* Operator / Technician / Sub-contractors

For pest management services performed in Western Australia, referring to our Licencing section, you will note that there are many different licenses, such as Provisional Pesticides Licence, Full Licence and Fumigator’s Licence. When looking at a Pest Manager’s licence, check the Photograph, Expiry Date, Endorsements and Conditions of Licence.

In Western Australia, order a copy of the Department of Health brochure(s) relating to termite management, which also provides details of the chemicals that can be applied.

Ensure the Business is fully insured by requesting to see a copy of their Insurance Certificates of Currency for:

  • Professional Indemnity
  • Public Liability
  • Workers Compensation
  • Motor vehicle third party property damage
  • Motor Vehicle Registration (third party bodily injury)

If the service you require entails a Termite or Timber Pest Inspection, or a treatment for Subterranean Termites, check if the Technician has been certified as competent to Certificate III in Urban Pest Management including Units of Competency 8 and 10 which relate specifically to timber pests.

If a termite or timber pest inspection or treatment is being undertaken, request details as to what Australian Standard (if applicable) the work will be undertaken.  For example:

“Australian Standard 4349.3 – 2010 Inspection of buildings part 3: Timber pest inspections”;
“Australian Standard 3660.1 – 2014 Termite Management – New building work”; and
“Australian Standard 3660.2 - 2000 Termite Management – In and around buildings and structures – Guidelines”.

Obtain written advice on what work is being undertaken, and equally, what work cannot be undertaken.  This will facilitate a much better comparison of quotations.  You may also wish to obtain details of the warranty being offered.  In respect to termites, for example, does the warranty only cover re-treatment should live termites be rediscovered, or is a full “timber replacement warranty” being offered.

Your quotation should include the name of the chemical(s) to be used, the rate of application and the life expectancy of the chemical as per the product manufacturer’s label.

Request copies of product brochures and Safety Data Sheets (SDS).

Obtain in writing every detail of the services you request, and the services that will be provided.

 

GUIDE TO DISPUTE RESOLUTION

We have created a checklist to assist making an informed decision when appointing a pest manager to undertake work in your home or business.

Disputes between consumers and Pest Managers often stem from misunderstandings. We will endeavour to assist you in resolving your issues by encouraging the Pest Manager to discuss your concerns responsibly, and if necessary, convey the requests and proposed settlement terms from one party to the other.

Because disputes about either commercial issues or technical efficacy may be ultimately settled by Courts, we can only provide a report based on the Health (Pesticide) Regulations 2011, Australian Standards and industry best practice. We can offer suggestions but cannot adjudicate in any inquiry or dispute.

To commence an inquiry or dispute, please contact us to obtain a complaint form. You may also be required to provide other relevant information. This may include:

  • Quotations
  • Contractual agreements
  • Invoices
  • Receipts
  • Warranties
  • Independent written reports or opinions
  • Any other correspondence relating to the inquiry.

You should retain the originals of all correspondence and documents forwarded to us.