We provide consulting services to assist the pest
management industry and other associated industries.
Some of the services offered include: Assistance in
responding to Tenders & major account marketing support
Client program design and work procedures Product
information and advice on Australian Standards, Health
(Pesticide) Regulations 1956, chemicals, product labels and
chemical storage Risk management Pest management
advice and professional opinions Mediation to assist
dispute resolution
We also assist the general public understand the pest
management process
GUIDE TO SELECTING A PEST MANAGER
We have
created a checklist to assist making an informed decision
when appointing a pest manager to undertake work in your
home or businessFollowing is a checklist of points that you
may wish to consider using when selecting a Pest Manager:
How long has the business been operating?
References from past or existing clients.
Obtain
testimonials of clients of a similar occupation to yours.
Request details of experience and qualifications of the
Salesperson, and especially the Technician who will
undertake the work.
Are sub-contractors used? If so, who
is responsible if something goes wrong? Are they
insured?
In Western Australia,
ask to see all relevant Department of Health licences for
their: * Business * Sales person * Operator / Technician /
Sub-contractors
For pest management services performed in
Western Australia, referring to our
Licencing section, you will note that there are many
different licenses, such asProvisional Pesticides Licence,
Full LicenceandFumigator’s Licence.When looking at a Pest Manager’s
licence, check thePhotograph, Expiry Date, Endorsements
and Conditions of Licence.
In Western Australia, order a copy of
the Department of Health brochure(s) relating to termite
management, which also provides details of the chemicals
that can be applied.
Ensure the
Business is fully insured by requesting to see a copy of
their Insurance Certificates of Currency for:
Professional Indemnity
Public Liability
Workers Compensation
Motor vehicle third party property damage
Motor Vehicle Registration (third
party bodily injury)
If the service you require
entails a Termite or Timber Pest Inspection, or a treatment
for Subterranean Termites, check if the Technician has been
certified as competent to Certificate III
in Urban Pest Management
including Units of Competency 8 and 10 which relate
specifically to timber pests.
If a termite or timber pest
inspection or treatment is being undertaken, request details
as to what Australian Standard (if applicable) the work will
be undertaken. For example:
“Australian Standard 4349.3 –
2010 Inspection of buildings part 3: Timber pest
inspections”; “Australian Standard 3660.1 – 2014 Termite
Management – New building work”; and “Australian Standard
3660.2 - 2000 Termite Management – In and around buildings
and structures – Guidelines”.
Obtain written advice on what
work is being undertaken, and equally, what work cannot be
undertaken. This will facilitate a much better
comparison of quotations. You may also wish to obtain
details of the warranty being offered. In respect to
termites, for example, does the warranty only cover
re-treatment should live termites be rediscovered, or is a
full “timber replacement warranty” being offered.
Your quotation should include the
name of the chemical(s) to be used, the rate of application
and the life expectancy of the chemical as per the product
manufacturer’s label.
Request copies of product
brochures and Safety Data Sheets (SDS).
Obtain
in writing every detail of the services you request, and the
services that will be provided.
GUIDE TO DISPUTE RESOLUTION
We have created a checklist to assist making an informed
decision when appointing a pest manager to undertake work in
your home or business.
Disputes between consumers and Pest Managers often stem
from misunderstandings. We will endeavour to assist you in
resolving your issues by encouraging the Pest Manager to
discuss your concerns responsibly, and if necessary, convey
the requests and proposed settlement terms from one party to
the other.
Because disputes about either commercial issues or
technical efficacy may be ultimately settled by Courts, we
can only provide a report based on the Health (Pesticide)
Regulations 2011, Australian Standards and industry best
practice. We can offer suggestions but cannot adjudicate in
any inquiry or dispute.
To commence an inquiry or dispute, please contact us to
obtain a complaint form. You may also be required to provide
other relevant information. This may include:
Quotations
Contractual agreements
Invoices
Receipts
Warranties
Independent written reports or opinions
Any other correspondence relating to the inquiry.
You should retain the originals of all correspondence and
documents forwarded to us.
