Our aim is to help develop the
standard of pest management within the industry and raise
public awareness and perception of the vital need for well
trained pest managers within our society. PEST aims to
provide a quality service that consistently exceeds all our
client’s needs and expectations. The organisational
procedures implemented by PEST ensure that all activities,
including training and consulting, are carried out to
specified and documented arrangements to prevent
unsatisfactory service to our clients. Our goal is to
continuously strive for quality improvement and identify the
changing needs of our existing and potential clients in the
current environment. Our positioning statement, “Providing
the knowledge to help Pest Managers grow” reflects our
commitment and goal to improve the level of professionalism
in the pest management industry.
PEST’s service
includes:
Personalised and friendly service
Forming
and maintaining valued relationships
Continually
improving our current courses
Continual professional
development of staff
Designing and delivering new courses
based on client demand
Being responsive to industry
needs
Being flexible – offering a variety of courses,
specific to our clients needs at the times they are required
Being involved in industry issues and concerns
Offering
value for money
Mark is
a fully licensed Pest Management Operator and Fumigator
(Licence No. 3258), a qualified Certificate IV Workplace
Trainer and Assessor and has achieved competency in all
units of the Asset Maintenance - Pest Management Training
Package. Mark is also qualified as a Lead Auditor in
Quality Management Systems.
Prior to Mark’s involvement in
the pest management industry, Mark was employed in various
roles, gaining extensive experience in senior management,
business development, national operations development and
international business negotiations for over 25 years.
Marks expertise is based on the
servicing and implementation of systems in commercial
business, servicing of major corporate accounts, marketing
and business development. Mark has held the following
memberships:
Retired Associate of the
Australian Institute of Management
Retired Qualified Practising
Insurance Broker
Retired Associate of the National
Insurance Brokers Association
Retired Fellow of the Australian
Institute of Company Directors
Retired Associate of the
Australian Insurance Institute
Retired Member of the Australian
Institute of Risk Management
Mark has established, owned and
managed a number of his own companies including;
ACMG Pty Ltd - Imported and sold
construction machinery
Rocky Gully Saw Mills Pty
Ltd
- milling of Jarrah logs into railway sleepers and "select"
timber, including exports to Japan.
EXIM Trade Pty Ltd -
Imported from, and exported to, China.
Life at Nite Pty Ltd - hospitality, tourism
and entertainment industry Internet marketing company
established with
Marks introduction to the Pest
Management Industry occurred in 1998 when he was asked to
manage and undertake the restructure of a large pest
management group of companies. In this capacity his
duties included the complete restructure of all systems,
including the design of new software and the installation of
new computer equipment, new documentation, work place
agreements, new work procedures, Quality Accreditation,
implementation of a new accounting package and new debtor
control systems.
Mark was Executive Officer in
Western Australia for the Australian Environmental Pest
Managers Association for twelve months commencing in October
2001. Following this Mark founded our Pest Management
consulting services.
Since 2006 Marks work has
expanded to overseas and includes consulting, training and
presentations at conferences in China, Hong Kong,
Philippines, Vietnam, Papua New Guinea, New Zealand, India,
Sri Lanka, United States and South Africa.
Resultant of the above, Mark is
often employed as an “industry expert” in disputes, legal
actions and insurance claims and invited to speak at
National and International Conferences.
Fiona has over 15 years experience in services marketing. Fiona holds a Diploma of Teaching (Dip.Ed (Primary)) and a Master of Business Administration (MBA). Fiona completed major studies in Marketing and achieved the highest score in Business Strategy for her graduating year. Fiona is a fully licensed Pest Management Operator (Licence No. 9422). She is a Registered Teacher (TRBWA Reg No. 33117296) and Workplace Trainer and Assessor. Fiona is qualified as a Lead Auditor in Quality Management Systems. Fiona is responsible for managing administration of training and training materials to ensure they meet the standards set by the Australian Quality Training Framework.
Jack is currently a student and has been coding websites for many years. He has developed his own websites and creates tutorials for other students on how to code. Jack manages survey data entry and analysis, AVETMISS reporting, the Pest Education Services & Training webiste and assists with other technical support.